1. Who we areहाम्रो परिचय
Event सञ्जाल is run by AImpact Limited, a New Zealand company based in Auckland ("we", "us"). This policy explains how we collect, use and protect personal information under the Privacy Act 2020. You can contact us at [email protected].
When you buy a ticket, the organiser of that event also receives your details. The organiser is responsible for how it uses them under its own privacy obligations.
2. What we collectसङ्कलित जानकारी
- Your account
- Your name, email address and password (stored in a form we cannot read), and your phone number and city if you add them. If you sign in with Google, Google gives us your name, email address and profile photo.
- Your order
- Your name and email address, the tickets you choose, and anything the organiser asks for, such as phone number, date of birth, gender, address or answers to its own questions. Required questions are marked. Without them we cannot issue your tickets.
- Payments
- Our payment providers handle card and bank payments. We receive a confirmation and a payment reference, never your full card number or your bank login. If you pay by bank deposit, we collect the amount, date and reference you enter and the receipt you upload, which may show your bank account details.
- Messages
- What you send us when you contact us.
- Technical information
- Your IP address, browser and device type, the pages you visit and when you sign in. We estimate your general location from your IP address to spot suspicious sign-ins.
If you give us someone else's details, for example the names of people you buy tickets for, please tell them and point them to this policy. If an organiser gives us your details to create an order for you, the same applies to us: this policy explains what we do with them.
3. How we use itजानकारीको उपयोग
- To issue and deliver your tickets and check you in at the event.
- To run your account, including saved events, organisations you follow and your notifications.
- To send you messages about your orders and the events you have tickets for, such as changes or cancellations.
- To process payments, refunds and bank deposit checks.
- To answer your questions and sort out problems.
- To keep the site secure and prevent fraud.
- To keep the records the law requires, such as tax records.
- To send you news about events, only if you have asked for it. Every news email has an unsubscribe link.
4. Who we share it withजानकारी कोसँग साझा हुन्छ
- The organiser of your event
- The details you give at checkout, and your ticket and check-in status. Door staff and volunteers see your name and ticket when they scan it. If you tick the box at checkout, the organiser may also send you news about its future events.
- Payment providers
- Stripe (cards) and BlinkPay (bank payments) receive what they need to process your payment, and handle it under their own privacy policies. Stripe may process your payment information outside New Zealand, including in the United States.
- Service providers who work for us
- For hosting, network security, backups, email delivery and Google sign-in. They may use your information only to provide their service to us. Some store information outside New Zealand, including in Australia and the United States.
- When the law requires or allows it
- For example a court order, a lawful request from the Police, or to prevent a serious threat to someone's safety.
We do not sell personal information, and we do not share it for advertising.
5. Cookiesकुकीहरू
We use only the cookies the site needs to work: to keep you signed in, to hold your tickets during checkout and to bring you back to your order after payment. We do not use advertising or tracking cookies.
We count page visits with Cloudflare Web Analytics, which uses no cookies and does not identify you. Our security provider may set a cookie to tell people from automated traffic.
6. Keeping it safeसुरक्षा
We take reasonable steps to protect your information, including encryption when it travels between your device and us, and access limits so that each organiser sees only its own events. If a privacy breach is likely to cause serious harm, we will tell you and the Privacy Commissioner.
7. How long we keep itराख्ने अवधि
- Orders and payment records
- Including bank deposit receipts: 7 years, as tax law requires.
- Your account
- Until you ask us to close it. We then delete or anonymise your details, except the order records we must keep.
- Security logs
- Up to 12 months.
- Backups
- Copies are replaced on a rolling basis and are gone within about 13 months.
8. Your rightsतपाईँका अधिकार
You can ask for a copy of the personal information we hold about you, and ask us to correct it. This is free, and we reply within 20 working days. You can change your account details yourself in Settings, and ask us to close your account at any time.
If you have a concern, please contact us first. If we cannot resolve it, you can complain to the Office of the Privacy Commissioner at privacy.org.nz.
9. Childrenबालबालिका
You must be 16 or older to create an account or buy tickets, or have the consent of a parent or guardian. A parent or guardian who has a concern can contact us.
10. Changesपरिवर्तन
We may update this policy. If we make an important change, we will tell you on the site or by email before it applies.